Privacy Policy

Last Updated: March 1, 2024

Turnkey Tenancy ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, share, and protect information when you use our website and services. By using our services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

  • Personal identification information (name, email, phone number)
  • Property details and rental preferences
  • Financial information for tenant screening
  • Communication records and support interactions
  • Website usage data and analytics

How We Use Your Information

  • Provide property leasing and management services
  • Process rental applications and tenant screening
  • Communicate with landlords and tenants
  • Improve our services and website functionality
  • Comply with legal requirements and obligations

Information Sharing

  • We do not sell personal information to third parties
  • Information may be shared with verified landlords for tenant applications
  • Service providers who assist in our operations (with appropriate safeguards)
  • Legal authorities when required by law
  • Business transfers (mergers, acquisitions) with continued privacy protection

Data Security

  • Industry-standard encryption for data transmission
  • Secure servers and regular security audits
  • Access controls and employee privacy training
  • Regular backup and recovery procedures
  • Incident response procedures for data breaches

Your Rights

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your data
  • Withdraw consent for marketing communications
  • File complaints with privacy authorities

CASL Compliance

We comply with Canada's Anti-Spam Legislation (CASL). We will only send you commercial electronic messages if:

  • You have given us express consent
  • We have an existing business relationship with you
  • You can unsubscribe at any time using the unsubscribe link in our emails

Cookies and Tracking

We use cookies and similar tracking technologies to improve your experience on our website:

Essential Cookies

Required for website functionality and security

Analytics Cookies

Help us understand how visitors use our site

Marketing Cookies

Used to deliver relevant advertisements

Preference Cookies

Remember your settings and preferences

Third-Party Services

We may use third-party services that have their own privacy policies:

  • Google Analytics for website analytics
  • Payment processors for secure transactions
  • Email service providers for communications
  • Credit check services for tenant screening

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Email: privacy@turnkeytenancy.ca

Phone: +1 (555) 123-4567

Address: Turnkey Tenancy, Toronto, Ontario, Canada

Policy Updates

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.